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Note: If billing is not submitted on time, compensation may be delayed for 2 weeks until the next pay period.
Use the online timer. Our operators' call timer / online stop watch may come in handy if you don't have a timer on your phone.
CUSTOMER BILLING INFORMATION
It is mandatory that you keep all customer information and store it in a secure location.
New callers must always, always, ALWAYS be informed of the rates and billing info!
"The rate is $2.59 per minute with a 10 minute minimum billed by GTBill.com
and the call starts after I get the approval. The first thing I need to do is get your info,
starting with your credit card number." This is what you are required to tell them.
CREDIT CARD APPROVALS
Get all of the the customer's cc billing information, in this order:
* Credit card or Visa/MC debit card number important - click here
* Expiration date
* CVV numbers
* Name on the card
* Billing address statement is mailed to
* City, state and zip code
* Date of birth (to verify customer is over 18)
Note: We don't send mail to customers, but we must ensure that the address matches.
Obtain credit card approvals via Krypton's phone operator online processing system.
After entering username and password, you'll be logged into our database.
All operators must submit billing invoices via email. Click for required subject information.
CONTRACTOR BILLING FOR PAYROLL
Your invoice with final billing totals should list the total minutes for all call types completed during the pay period and must be received by 12:00 PM (noon) EST every other Monday. Please add up your total minutes for each call type seperately (ie: regular calls, 2 or 3-operator calls, couple calls), add up total commissions owed to you for each call type, and then add it all together for the grand total on your invoice. Submit the following information:
* Total number of credit card minutes billed (must match database totals for pay period)
* Breakdown of total mins for all call types (regular, 2 or 3-operator calls, couple calls, online payment center)
TIPS AND SALES
Any customer tips or revenue generated by the sale of personal merchandise must also be included on your billing invoice if applicable. Tips (which must always be verified through our management team) or merchandise sales must also be posted in your database totals (most often under "misc" charges, specified as either "tip" or "sale of merchandise"). If the database does not reflect proper information, contact management so that we may ensure it does. All independent charges for other than company phone services will incur a 35% processing fee. For gratuities, there is a 10% processing fee that the company is charged, and 10% of tips will be withheld for six months (until the company is fully paid for said funds, which are held in a six month rolling reserve account). Your billing invoice must include itemized details:
* Date of transaction
* Customer name
* Amount of transaction, minus the 10% processing fee & 10% reserve, all totals listed
* Specify either "Merchandise" or "Tip - verified by XXX" (indicate which manager verified)
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